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As we are an internet based company we would prefer all communications to come via email and we could not entertain visits. However, if you want to know more about us, please, please do not hesitate to contact us by email.
We are based in England and are governed by English law.
If you decide you want to put something back on the shelf you can cancel right upto the last screen and edit your order in 'Wot's in the trolley' We use secure 256-bit encryption.
We accept Switch/Solo, Visa/Delta, MasterCard/Eurocard.
If you are shopping from outside the UK, place your order, and your credit card company will convert the transaction to your own currency.
Backordered items are not charged until they are shipped. If you do not wish to use the secure 256-bit encypted on-line ordering facility email us us for alternative arrangements.
For single items worldwide we use Royal mail and we can ship to an address other than the billing address. For larger orders we use City Link in the UK and Parcelforce worldwide.
If you don't receive your purchases within 7days plus the availability time, you must tell us so we can replace it for you and track down the missing parcel.
All orders dispatched to European countries pay 17.5% tax and will be added on when you checkout.
All orders dispatched to non-EU countries are tax exempt and you will pay the local import duty and sales tax when it arrives in your country. This is sometimes collected by your local postal service.
The US treasury explains simply the procedure for the US, and we believe most countries have similar systems.
When you checkout, the first screen shows the UK VAT at 17.5% added, don't worry if you are outside the EC as the next screen (where you fill in your name) allows you to exempt yourself from VAT.
We will add back the VAT if you exempt the order and delivery is within the EU.
For EU traders who are VAT registered, we require a fax of your VAT certificate before you can exempt the order.
The Watershed uses Golden padlock SSL. to encrypt all the personal information you send us so that it cannot be read by anyone else on the Internet. This is the best available security at present (January 2000). Barclays Merchant Services who process the credit cards recommend a minimum of 40 (forty) bit encryption. Your details are over 6 times safer than Barlcays recommend.
You can always phone us with your credit card details. If you want to phone us with your details, simply email us with your order and we will phone you back. You can email us with your details if you wish.
For an approximate cost in other currencies use currency converter.
After we have received the goods and verified the defect we will immediately dispatch a replacement, refund the cost within 30 days of receipt of the goods or credit you against another product. It's your choice.
If you want to exchange sizes or be refunded, simply email us before returning the unused goods to us and we'll send another to you (as long as you haven't used it).
If you wish to make a comment, please email us. andy@the-watershed.co.uk
We have used the EU guidelines as a basis for our complaints procedure.
Our office address is The Watershed, 929A Abbeydale Road Sheffield S7 2QD, UK
You can now call us FREE on 0800 0680897, however if there is no answer on the FREE-phone line then please leave a message on our mobile number and we will call you back, usually within 4 working hours UK 07050645272, 12 working hours rest of the world. +447050645272 all these services are available 24 hours. Calls charged at your providers mobile rate or similer.
The data we collect is the data given when you place your order e.g. Name & Address
The data is collected in order to service your order and other purposes explained more fully in our data protection certificate.
From time to time we may send details of offers or new services to our customers, if you wish to receive such notices please click the relevent box when finalizing your order.
